We’re excited to share that our practice is transitioning to a new electronic medical record system, NextGen, along with Luma, a patient communication and scheduling platform. This change will take place on Monday, May 4.
These updates are designed to make your visits easier, faster, and more convenient.
What This Means for You
As we make this transition, you may notice a few changes:
- Check-in may take a little longer during the first few weeks
- Our team will be learning new systems and workflows
- Some processes (like paperwork and scheduling) will look different
We appreciate your patience as we work to improve your overall experience.
How to Prepare for Your Appointment
The most important thing you can do is complete your pre-visit check-in using Luma.
Before your appointment, you may receive a text or email with a secure link to:
- Fill out forms
- Verify your insurance and personal information
- Sign required documents
Please complete this as soon as possible before your visit.
This step is critical and will help reduce wait times for you and others.
Why This Matters
Using Luma ahead of your visit helps:
- Speed up your check-in process
- Reduce time spent in the waiting room
- Ensure your information is accurate and up to date
- Allow our staff to focus more on your care
Patients who complete pre-check-in ahead of time will have a much smoother experience.
Day of Your Visit
When you arrive:
- Let our front desk know you’ve checked in online (if applicable)
- Be prepared for slightly longer wait times during the transition period
- Bring your ID and insurance card just in case
Accessing Your Information
With our new system, you’ll have improved access to your:
- Medical records
- Appointment details
- Communications from our team
We encourage all patients to take advantage of these tools moving forward.
